EN EN
6 7
TROUBLESHOOTING
LED indicator
blinks RED 3
times and
switches o
Battery charge too low
Recharge the device using
the recommended charger
and USB-C cable.
The device is too cold.
Move the device to a
warmer place (15-25
°C
) and
wait at least 15mins.
The device is too hot.
Please let the device cool
down after the previous
session for at least 15 mins.
Please use the device at the
recommended ambient
temperature (15-25
°C
)
Self-check error.
Reset required.
Please press and hold the
upper (Boost) button for 10
seconds to reset the device.
Non-recoverable error.
Please call the consumer
care line to get information
on the next steps.
LED indicator
flashes PURPLE
twice; the device
buzzes once
LED indicator
flashes PURPLE
once; the device
buzzes once
LED indicator
flashes PINK
once; the device
makes a long
buzz
LED indicator
flashes
RED-PURPLE-
PINK once; the
device makes a
long buzz
Disconnect the cable, then
short press the Boost button
for 3 seconds. If the issue still
exists, long press the Boost
button for 10 seconds to reset.
If the issue occurs again,
replace the cable.
When connected to
charging, LED
indicator flashes
BLUE-ICE BLUE-
YELLOW-RED or
does not respond,
even when buttons
are pressed
SIGNAL
If glo™ heater device does not start, when
Standard or Boost button is pressed and…
POSSIBLE CAUSE & SOLUTION
To Next Page
Loading...
Need help?
General
