STEP THREE — Canadian Owners:: In the
event that you do not feel your concerns have
been addressed after following the procedure
outlined in steps 1 and 2, General Motors
of Canada Limited wants you to be aware of its
participation in a no-charge Mediation/Arbitration
Program. General Motors of Canada Limited
has committed to binding arbitration of owner
disputes involving factory-related vehicle service
claims. The program provides for the review of the
facts involved by an impartial third party arbiter,
and may include an informal hearing before
the arbiter. The program is designed so that the
entire dispute settlement process, from the
time you file your complaint to the final decision,
should be completed in approximately 70 days. We
believe our impartial program offers advantages
over courts in most jurisdictions because it is
informal, quick, and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program,
c/o Customer Communication Centre, General
Motors of Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam Drive, Oshawa,
Ontario, L1H 8P7. Your inquiry should be
accompanied by your Vehicle Identification
Number (VIN).
Online Owner Center
The Owner Center is a resource for your GM
ownership needs. Specific vehicle information can
be found in one place.
The Online Owner Center allows you to:
• Get e-mail service reminders.
• Access information about your specific
vehicle, including tips and videos and
an electronic version of this owner’s manual
(United States only).
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