GMC ACADIA 2017 - 384 Customer Information Customer Reporting Safety Defects Customer Information; Customer Information

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
384 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 384
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 386
Customer Assistance for Text
Telephone (TTY) Users . . . . . 387
Online Owner Center . . . . . . . . . 387
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 388
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 388
Scheduling Service
Appointments . . . . . . . . . . . . . . . 390
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 390
Collision Damage Repair . . . . . 391
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 393
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 394
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 394
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 395
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 395
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 395
Event Data Recorders . . . . . . . . 396
Infotainment System . . . . . . . . . . 396
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be