45 46Troubleshooting
Assuming that you’ve charged the firebox so that there
are pellets in the auger tube, turn the grill on an press
the up arrow to send the control to Cycle 0. Examine
the auger inside the firebox to see if it’s turning. If it is,
then just wait until pellets emerge into the firebox, turn
the grill off, and start it again.
If the auger is not turning, check the white fan on the
end of the auger motor underneath the hopper. If this
fan is turning and the auger is not turning, then some-
thing has jammed the auger. It could be a piece of
metal accidentally dropped into the hopper or wet
pellets. Remove the pellets and then the 4 bolts
holding the hopper onto the frame and carefully lay the
hopper on its left side on a lawn chair conveniently
placed. You will see where the auger attaches to the
auger motor, and the cotter pin will have sheared. After
you find the cause (metal or wet pellets), just replace
the cotter pin.
Your grill is water resistant, but it is not waterproof. If
you leave it outside and uncovered in a driving
rainstorm, the pellets may get wet and turn into
sawdust. You can often chisel and vacuum to free the
wet sawdust from the auger; occasionally, you will need
to remove the hopper, remove the two bolts from the
auger motor mounting plate, and pull the auger out.
No pellets in the firebox
Soot results from incomplete combustion of pellets. If
insufficient air flow enters the firebox, soot may result.
Clean firebox, making sure that the fins are not blocked
by ash.
Make certain that no foil blocks any of the air pathways
around the grease tray. If you overlap the tray with foil,
wrap it tightly so that it does not interfere with airflow.
When you turn the temperature down radically (>40°),
cover the food with foil until the grill reaches your new
set temperature. Cooling off will result in incomplete
combustion if there happened to be an abundance of
pellets in the firebox at the time you turned the
temperature down.
After you turn on your grill, do not put food in until it
reaches the default temperature or one you’ve set.
Early smoke contains soot, so wait until the fire burns
clean.
Make sure the chimney has adequate draft. In the
summer, you will want the cap open all the way and
about 1.5” (2 fingers) in the winter.
Soot on the food
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