39BRAVADO-X Internet Radio and Network Media Player
TROUBLESHOOTING
If you experience any trouble with your wireless Internet radio, then you may nd it useful to visit
the help section on: webpage: http://www.gracesupport.com/
If you have trouble connecting the radio to your wireless network, these steps may help to
resolve the problem:
1. Conrm that a Wi-Fi connected PC can access the Internet (i.e. can browse the web)
using the same network.
2. Check that a DHCP server is available, or that you have congured a static IP address
on the radio. To congure the DHCP, you must read the instructions supplied with the
wireless access point.
3. Check that your rewall is not blocking any outgoing ports. As a minimum the radio
needs access to UDP and TCP ports 80, 554, 1755, 5000 and 7070. To congure the
Access Port Control, you must read the instructions supplied with the wireless access
point.
4. Check your access point does not restrict connections to particular MAC addresses. You
can view the radio’s MAC address using the menu item Congure > Network Cong >
View Cong > MAC address.
5. If you have an encrypted network, check that you have entered the correct key or
passphrase into the radio. Remember that text-format keys are case sensitive.
If your radio can connect to the network successfully, but is unable to play particular
stations, it may be due to one of the following causes:
1. The station is not broadcasting at this time of the day (remember it may be located in a
dierent time zone).
2. The station has reached the maximum allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on the radio station is out of date.
5. The Internet connection between the server (often located in a dierent country) and you
is slow.
Try using a PC to play back the stream via the broadcaster’s web site.
If NO audio from your speakers or NO power: be sure the power switch on the back to the unit
is turned ON; Using the selection switch on the back of the unit for internal or external speaker
source, be sure the desired selection is made appropriately. If using external speakers, be sure
speaker wires and connections are securely and properly completed.
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