Grandstream Networks, Inc. GXP–2020 Users Manual Page 2 of 33
Firmware 1.1.4.3 Last Updated: 05/2007
TABLE OF CONTENTS
GXP-2020 USER MANUAL
WELCOME .................................................................................................................................................................4
INSTALLATION.........................................................................................................................................................6
EQUIPMENT PACKAGING .............................................................................................................................................6
CONNECTING YOUR PHONE ........................................................................................................................................6
WALL-MOUNT ............................................................................................................................................................7
SAFETY COMPLIANCES................................................................................................................................................8
WARRANTY.................................................................................................................................................................8
PRODUCT OVERVIEW............................................................................................................................................9
USING THE GXP-2020 SIP ENTERPRISE PHONE............................................................................................11
GETTING FAMILIAR WITH THE LCD..........................................................................................................................11
MAKING PHONE CALLS.............................................................................................................................................14
Handset, Speakerphone and Headset Mode..........................................................................................................14
Multiple SIP Accounts and Lines ..........................................................................................................................14
Completing Calls...................................................................................................................................................14
Speed Dial.............................................................................................................................................................15
Making Calls using IP Addresses..........................................................................................................................16
Quick IP Call Mode...............................................................................................................................................16
ANSWERING PHONE CALLS.......................................................................................................................................17
Receiving Calls......................................................................................................................................................17
Do Not Disturb......................................................................................................................................................17
PHONE FUNCTIONS DURING A PHONE CALL ...............................................................................................................17
Call Waiting/ Call Hold ........................................................................................................................................17
Mute/delete............................................................................................................................................................17
Call Transfer.........................................................................................................................................................17
5-Way Conferencing..............................................................................................................................................18
Check Voice Messages (Message Waiting Indicator) ...........................................................................................18
Asterisk Busy Lamp Field......................................................................................................................................18
CALL FEATURES........................................................................................................................................................19
CUSTOMIZED LCD SCREEN & XML.........................................................................................................................19
XML Phonebook....................................................................................................................................................19
Customizable Idle Screen and Soft-buttons...........................................................................................................19
CONFIGURATION GUIDE......................................................................................................................................20
CONFIGURATION WITH KEY PAD...............................................................................................................................20
CONFIGURATION WITH WEB BROWSER.....................................................................................................................23
Access the Web Configuration Menu ....................................................................................................................23
Definitions.............................................................................................................................................................23
Individual Account Settings...................................................................................................................................28
Saving the Configuration Changes........................................................................................................................30
Rebooting the Phone Remotely..............................................................................................................................30
SOFTWARE UPGRADE & CUSTOMIZATION..................................................................................................31
FIRMWARE UPGRADE THROUGH TFTP/HTTP ..........................................................................................................31
Key Pad Menu.......................................................................................................................................................31
Web Configuration Interface.................................................................................................................................31
No Local TFTP Server ..........................................................................................................................................31
CONFIGURATION FILE DOWNLOAD ...........................................................................................................................32
Managing Firmware and Configuration File Download......................................................................................32
RESTORE FACTORY DEFAULT SETTING.......................................................................................................33
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