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Grandstream Networks GXP-2135 User Manual

Grandstream Networks GXP-2135
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VoIP Phone System User Guide
A guide for using the Voice-over-IP Phones and Web
Portal.
Revision 4: April 22
nd
, 2020

Table of Contents

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Grandstream Networks GXP-2135 Specifications

General IconGeneral
BluetoothNo
Headset SupportYes
HD AudioYes
Wi-FiNo
Display2.8 inch color display
Lines8
SIP Accounts8
Network PortsDual Gigabit, RJ45 with integrated PoE
Power over EthernetYes
Audio Codec SupportG.711µ/a, G.722 (wide-band), G.726, G.729A/B, iLBC, Opus
Protocols SupportedSIP
USBYes
Headset JackYes
Expansion ModuleYes
USB Port1
Headset PortYes

Summary

About the Phone

GXP-2135 Keys

Describes physical buttons and their functions on the GXP-2135 phone.

GXP-2135 Rear Connections

Details the ports and connectors on the back of the GXP-2135.

GXP-2170 Keys

Describes physical buttons and their functions on the GXP-2170 phone.

GXP-2170 Rear Connections

Details the ports and connectors on the back of the GXP-2170.

Phone Features

Answering and Making Calls

Guides on how to answer and initiate phone calls.

Call Parks vs Hold

Explains the difference and usage of call parking versus call holding.

Voicemail

Information on accessing and managing voicemail messages.

Transfer/Forward a Call

Instructions for transferring and forwarding calls to other numbers.

Use 3-Way/4-Way Calling

How to initiate and manage conference calls with multiple parties.

Mute, Do-Not-Disturb, Volume

Controls for microphone mute, DND activation, and volume adjustment.

Page Line Key

Describes the functionality of the Page Line Key for broadcasting.

Call History

Using the Portal

Virtual Fax

Step-by-step guide for sending faxes via the web portal.

Connecting a Headset

Connecting a wired Headset

Instructions for connecting standard and EHS wired headsets.

EHS (Ear, Hook, Switch) Headset

Details on EHS headset compatibility and activation.

Bluetooth Headset

Guide to pairing and using Bluetooth headsets with the phones.

USB Jack

Information about the USB port's function, including charging.

Basic Troubleshooting

Phone Showing Network Down or Not Registered

Steps to resolve network connectivity issues on the phone.

The phone is not ringing

Troubleshooting steps for when the phone fails to ring.

When dialing out, you do not hear the ring sound.

How to fix issues where dialing sounds are not heard.

How do I cancel "call transfer" or "conference"?

Instructions to terminate active call transfers or conferences.

BLF Line Keys are not up to date with changes.

Resolving issues with outdated Busy Lamp Field key status.

LCD Status Icons

Network Status Icons

Describes icons indicating network connection status.

DND and Call Forward Status Icons

Describes icons for Do Not Disturb and Call Forward features.

Call Forward Busy/No Answer Status Icons

Icons indicating call forward status for busy or no answer.

Missed Call and Handset/Headset Status Icons

Icons for missed calls and handset/headset usage.

Microphone MUTE and Bluetooth/USB Status Icons

Icons for microphone mute and Bluetooth/USB connection.

Call Status Icons

Icons indicating incoming, outgoing, or held calls.

Call Conference and IP/SIP Call Status Icons

Icons for conference calls and IP/SIP call types.

Call Time and Brightness/Volume Icons

Icons related to call duration and device settings.

VOC Status

Describes the icon for Voice Operated Control status.

Line Key Icon Indications

Cordless VoIP Phones

Overview

Introduction to the different models of cordless VoIP phones.

Equipment Packaging

DP752 Base Station

Lists all components included with the DP752 base station.

DP730 Cordless Handset

Lists all components included with the DP730 cordless handset.

DP722 Cordless Handset

Lists all components included with the DP722 cordless handset.

W53P Cordless Handset and Base

Lists all components included with the W53P handset and base.

Connecting DP752 Base Station

Connecting via AC power

Step-by-step guide for power connection using AC adapter.

Connecting via PoE

Step-by-step guide for power connection using Power over Ethernet.

Connecting the W53P Base Station

Setting up the DP730/DP722 Handsets

Setting up the W53P Handsets

Battery Information

Setting up the Charge Cradle

DP752 LED Patterns

DP730 Handset Description

DP722 Handset Description

DP722/730 Handset Usage

To place a call

Steps to initiate a call from the DP722/730 cordless handset.

Dialing from Call History

Guide to dialing numbers from the call history list.

Dialing from Phonebook

Guide to dialing contacts from the phonebook.

Call Transfer

Overview of call transfer methods for DP722/730 handsets.

Attended Transfer

Detailed steps for performing an attended call transfer.

3-Way Conference

Instructions on how to set up and manage 3-way conference calls.

W53H Handset Description

W53H Handset Usage

To place a call

Steps to initiate a call using the W53H handset.

To place a call on hold

Instructions for putting an active call on hold.

To Transfer a call

Steps to transfer an active call from the W53H handset.

Other Useful Information

Log in and out of all Call Queues using Star Codes

Star codes for managing agent availability in call queues.

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