VoIP Phone System User Guide
7 | P a g e
GXP-2170 has an additional connection for a side car that is not used. It is located to the side and not in the above picture.
Phone Features
Answering and Making Calls
Answering a call
There are a few buttons that you will need to take note of. You have the Green Send button and the
Orange Speaker, when pressed will pick up the call on speaker. The Headset key will pick up the call on
the headset if one is connected. Or just pick up the receiver.
The Soft Keys will change as the phone use changes. When receiving a call, you will see Answer and
Reject. Answer picks up the call (Will pick up using Speaker unless a headset is connected). Reject stops
the phone from ringing and sends the call to Voicemail.
Making a call
First of all, you do not need to dial 9 to get an outside line or dial 1 in front of a long-distance number
similar to a cell phone. If you pick up the receiver first and dial a number, you will need to press The
Send Key or Soft Key or wait a few seconds. To make it easier, dial the number before picking up the
receiver or pressing the Speaker Key. You can also press the Phonebook button and use the arrow keys
to navigate and select a contact to dial by highlighting it and pressing the Dial soft key.
Call Parks vs Hold
On the old phone systems, you had lines for each telephone number that was connected to the system.
You can place a call on hold and have someone pick up that line on another phone. With the new phone
system, because everything is digital, there are no telephone lines going into the system, only the
telephone numbers. When you place a call on hold, it will only be on hold on that phone and cannot be
picked up on the others. The Hold button does have a purpose when doing 3-way or 4-way conferencing,
but not when placing someone on hold for another to pick up elsewhere.
The Parks are for this purpose. You will notice the Park keys located on wither the right or left Line Keys.
They will be labeled Park 1, Park 2 and Park 3. You will see that the light next to it is either green or red.
When a call comes in and you need to place them on hold for another to pick up, simply press one of the
green park keys to place them in a Park Queue. The light will go red on all the phones. You can notify the
person that needs to speak with the caller by having them pick up the Park number you placed the caller
in.
When can called is placed in Park, the queue has a timer for 2 minutes. After the timer expires, the parked
caller will be forwarded back to the Ring Group and the phones will ring again. This is to keep a called
from getting stuck in a park queue indefinitely.
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