12
Troubleshooting
Problem Possible Cause Prevention/Cure
Burner will not light using igniter
• LP gas tank valve is closed
• Make sure regulator is securely attached to the LP gas tank per “Installing LP
Gas Tank,” then turn LP gas tank valve to “OPEN”
• LP gas tank is low or empty • Exchange, refill or replace LP gas tank
• LP gas
• Turn LP gas tank valve to “CLOSED”
• Wait 5 minutes for gas to clear
• Follow “Checking for Leaks” section
• Wires or electrode covered with cooking residue • Clean wire and/or electrode with rubbing alcohol
• Electrode and burners are wet • Wipe dry with cloth
• Electrode cracked/broken - sparks at crack
• Replacement part(s) may be needed - contact Customer Care at
1.800.694.0013
• Wire loose or disconnected
• Reconnect wire or replacement part(s) may be needed - contact Customer
Care at 1.800.694.0013
• Wire is shorting (sparking) between ignitor and
electrode
• Replacement part(s) may be needed - contact Customer Care at
1.800.694.0013
• Bad igniter
• Replacement part(s) may be needed - contact Customer Care at
1.800.694.0013
Burner will not light with match
• No gas flow
• Check if LP gas tank is empty
A. If empty, exchange, refill or replace LP gas tank
B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced
flame height” (see below)
• LP gas tank is low or empty • Exchange, refill or replace LP gas tank
• LP gas
• Turn LP gas tank valve to “CLOSED”
• Wait 5 minutes for gas to clear
• Follow “Checking for Leaks” section
• Coupling nut and regulator not fully connected
• Turn the coupling nut about one-half to three-quarters additional turn until
solid stop. Tighten by hand only - do NOT use tools
• Obstruction of gas flow
• Clear burner/venturi tube
• Check for bent or kinked hose
• Disengagement of burner to valve • Reengage burner and valve
• Spider webs or insect nest in venturi • Clean burner/venturi tube
• Burner ports clogged or blocked • Clean burner ports
Sudden drop in gas flow or reduced flame height
• Out of gas • Exchange, refill or replace LP gas tank
• Overfilling prevention device may have been activated
1. Turn control knobs to “
OFF”
2. Wait 30 seconds and light grill
3. If flames are still too low, reset the overfilling prevention device:
a. Turn control knob(s) “
OFF”
b. Turn LP gas tank valve to “CLOSED”
c. Disconnect regulator
d. Turn control knobs to
(HIGH)
e. Wait 1 minute
f. Turn control knobs to “
OFF”
g. Reconnect regulator and leak check connections, being careful not to
fully open valve
h. Light grill per “Lighting” section
Irregular flame pattern, flame does not run the
full length of burner
• Burner ports are clogged or blocked • Clean burner ports
Flame is yellow or orange
• New burner may have residual manufacturing oils
• Burn grill for 15 minutes on
(HIGH) with the lid closed
• Spider webs or insect nest in venturi • Clean venturi
• Food residue, grease, etc. on burners • Clean burner
• Poor alignment of valve to burner/venturi tube • Ensure burner/venturi tube is properly engaged with valve
Flame goes out
• High or gusting winds • Do not use grill in high winds
• Low on LP Gas • Exchange, refill or replace LP gas tank
• Overfilling prevention device may have been activated • Refer to “Sudden drop in gas flow or reduced flame height” (see above)
Flare-up
• Grease buildup • Remove and clean all grill parts per “Cleaning and Care” section
• Excess fat in meat • Trim fat from meat before grilling
• Excessive cooking temperature • Adjust to lower cooking temperature
Persistent grease fire • Grease trapped by food buildup around burner system
• Turn control knobs to “
OFF”
• Turn LP gas tank valve to “CLOSED”
• Leave lid in closed position and let fire burn out
• After grill cools, remove and clean all parts per “Cleaning and Care” section
Flashback (fire in burner tube(s)) • Burner and/or burner/venturi tube are blocked • Clean burners and/or burner/venturi tube
Inside of lid is peeling (like paint peeling)
• Baked on grease buildup has turned to carbon and is
flaking off.
• Clean all grill parts per “Cleaning and Care” section.
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