Troubleshooting
The appliance does not
Problem Possible Cause
operate.
-It is not plugged in. Ensure it is properly plugged in and there is
power at the socket (plug another appliance into the outlet to
check).
-The circuit breaker tripped or has blown a fuse.
-The temperature control is set to OFF.
-A general power outage has cut power to your home (check the
household lights).
The temperature is not
cool enough.
-The room temperature is hotter than normal.
-A large amount of food has been added at once.
-The door is opened too often.
-The door is not closed completely.
-The temperature control is not set correctly.
-The door gasket does not seal properly.
There are vibrations. -The appliance is not level.
The appliance seems to
make too much noise.
-A rattling noise may come from the flow of the refrigerant, which
is normal. A popping and crackling noise may be caused by the
contraction and expansion of the inside walls.
-The appliance is not level, or is touching other furniture.
-Bottles or packages inside are touching each other.
The door will not close
properly.
-The appliance is not level.
-The door was reversed and is not properly installed.
-The gasket is dirty or bent.
-The shelves, racks or crisper are out of position.
The door will not open.
-If the door has just been opened, leave it for a few minutes to
allow the air pressure to equalise before trying again.
Moisture forms on the
inside or outside walls of
the appliance.
-Hot and humid weather increases the internal rate of frost build-
up. This is normal.
-Open the door less often and make sure it is always properly
closed.
The external surface is
warm.
-The exterior walls can be warmer than room temperature. This is
normal while the compressor works to transfer heat from inside
the cabinet.
Excessive frost and ice has
built up.
-The door has been left open.
-Something is preventing the door from closing.
-The door gasket is dirty or damaged.
-Make sure to defrost the appliance regularly.
The compressor runs
continuously.
-The temperature is set too cold: select a lower (warmer) setting.
-The door is open, or something is obstructing proper door
closure.
-The door gaskets are worn, dirty or damaged.
-Large quantities of food have been added.
-The room temperature is hotter than usual.
If you experience a problem with your appliance, check in the following table for solutions to
help you solve the problem. If after these checks you still have a problem with your
appliance, call GVA customer care for advice.
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