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Phenomenon Cause Solution
Q4: Condensation on the outside the appliance?
Condensation forms on the outside the 
refrigerator.
The air humidity is relatively great at this 
time.
Please wipe it dry with a soft cloth.
Q5: Drops inside the refrigerator?
Foods are frosted or icy crystals have 
formed.
a.
The temperature value is set too
high.
b.
The doors of the refrigerator are not
closed tightly or food obstructs the
doors so that they cannot be closed.
c.
The doors of the refrigerator are
opened frequently, or the doors are
left open for a long time.
d. The food is too close to the
ventilation ports.
Firmly close the refrigerator doors, and 
do not put food near the ventilation 
ports. In addition, the formation of frost 
inside frozen packages is a normal 
phenomenon, there is no need for 
concern.
Q6: Odors in the refrigerator?
There are odors in the refrigerator. a. Odorous food is not sealed.
b.
There is spoiling food.
c. The inside of the refrigerator needs
to be cleaned.
a. Tightly wrap any odorous food.
b.
Clean up and throw away any spoiled
food.
c. Clean up the inside of the refrigerator.
Forspecifi cleaningmethods,see
"Cleaning the refrigerator"
Q7: Temperature of the appliance’s exterior casing?
Sometimes the appliance’s exterior 
casing produces heat, especially when it 
was just purchased, brought home and 
initially plugged in.
This is not a malfunction, it was 
designed this way in order to prevent 
condensation.
This is a normal phenomenon, there is 
no need for concern.