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TROUBLESHOOTING
Sound
No sound from the speaker.
• Make sure that the speaker is not muted.
No sound from CITATION SUB.
• Check if the subwoofer LED is in solid white color.
Blinking LED means a disconnection. Manually pair
them.
Bluetooth
A device cannot connect with the speaker.
• Check if you enable the Bluetooth function of the
device.
• The speaker is already connected to another Bluetooth
device. Press and hold on the touch screen to
disconnect and pair with a new device.
Poor audio quality from a connected Bluetooth device.
• The Bluetooth reception is poor. Move the device
closer to the speaker, or remove any obstacle between
your device and the speaker.
Wi-Fi
Failed to connect to Wi-Fi.
• Make sure that Wi-Fi is turned on.
• Make sure that you have selected the right network and
entered the correct password.
• Make sure that your router or modem is turned on and
within the range.
• Make sure that your CITATION speaker is connected
to the same wireless network as your smartphone or
tablet.
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