5-4
RF-7800B
SCHEDULED MAINTENANCE
The terminal will not register with the BGAN Network.
• Is the 'Satellite Selection' configured with the
appropriate setting?
The 'Satellite Selection' allows for specification of
the satellite to use. This can be configured to use a
specific satellite, or to automatically locate the most
appropriate one.
If a specific satellite is selected, ensure that it is
within your field of view. Alternatively, select
'AUTO' if the specific satellite is unknown.
Using the Web interface on the Properties screen, the
terminal shows the "Registration Status" as "Registered", but
the "PS Attach" status as "Not Attached".
Is your BGAN subscription valid?
The most common cause for a failure to PS Attach
is that your BGAN service provider is denying you
service. Contact your BGAN service provider to
ensure the subscription is valid.
The Network Connection activation attempt fails because
the requested static Internet Protocol (IP) address is in use or
otherwise unavailable.
• Are you requesting the correct static public IP
address?
Confirm you are using the correct Access Point
Name (APN), username, and password to obtain the
desired public IP address. These parameters may
vary based on your geographical location. Check
with your BGAN service provider.
The Network Connection activation attempt fails because
the requested static public IP address is in use or otherwise
unavailable.
• Is the requested public IP address permitted in your
current location?
The use of static public IP addresses is specific to
geographical regions. Your BGAN service provider
will provide the details. Confirm that you are
requesting the correct static public IP address for
your current geographical position.
The Network Connection activation attempt fails because
the requested static public IP address is in use or otherwise
unavailable.
• Was the last context activation made to the requested
public IP address properly deactivated?
The BGAN system is designed to allow for short
outages in the connection link between the terminal
and the satellite. For example, when the vehicle
with a BGAN terminal drives behind a building, the
BGAN system will allow the Background Network
Connection to remain broken for one hour. During
that one hour the public IP address remains
assigned to that context. (Note, if you remove DC
power from the BGAN terminal without properly
deactivating a context, the BGAN Network will
keep the public IP address for that context allocated
to that BGAN terminal for one hour. Moving the
Land Portable power switch to OFF will correctly
deactivate the Network Connection before shutting
off power to the unit.) You can power the terminal
back on, reactivate the context, and then properly
deactivate it to release the public IP address.
Alternatively, wait one hour for BGAN to release
the public IP address, or use a different public IP
address.
Table 5-4. Non-BIT Troubleshooting (Continued)
Observation Action
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