5-5
RF-7800B
SCHEDULED MAINTENANCE
The Network Connection activation attempt fails because
the requested static public IP address is in use or otherwise
unavailable.
• Is there network congestion in your specific spot
beam?
It is possible during periods of heavy network usage
that the network is too busy to grant a Network
Connection request.
Continuously retry activation attempts. As soon as
the network is able to grant you a Network
Connection, it will. Additionally, your BGAN
Service Provider can determine if the problem is
due to network congestion.
The terminal has power, but the Ethernet electrical link
indication is not present.
Verify that the MIL Data Connector on the cable is
fully connected to the MIL Data Connector on the
BGAN terminal. The red outline on the BGAN
terminal connector should not be seen when fully
screwed in.
Cable 12043-0834 contains both a female ISDN
and a male Ethernet connector. Ensure the correct
connector is used.
The terminal has power, but the Ethernet electrical link
indication is not present.
• Check computer settings.
Ensure that the Ethernet Device is properly
configured on your computer. Refer to
Paragraph 2.6 Initial Turn-On / Check.
The terminal Ethernet electrical link is present, but IP traffic
to the default Ethernet IP address of the terminal gets no
response.
• Was the Ethernet IP address of the terminal changed
from the default?
Retry the communication using the correct Ethernet
IP address for the terminal. If the address was
changed and forgotten, proceed to the actions
below to recover the Ethernet IP address of the
terminal.
The terminal Ethernet electrical link is present, but IP traffic
to the default Ethernet IP address of the terminal gets no
response.
• Is the DHCP server feature enabled in the terminal?
Configure the communicating device to use
Dynamic Host Configuration Protocol (DHCP).
The terminal Ethernet electrical link is present, but IP traffic
to the default Ethernet IP address of the terminal gets no
response.
• Was the embedded DHCP server turned off?
Configure the communicating device to use DHCP.
If the BGAN terminal was changed to a static
Ethernet IP address, and that Ethernet IP address
was forgotten, remove the Universal Mobile
Telecommunications System Subscriber
Identification Module (USIM) card, then power the
terminal up. With the USIM removed, the terminal
will automatically enable the DHCP server feature.
This will allow a directly connected computer to
use DHCP to receive an address from the BGAN
terminal, as well as allow the computer to
reconfigure the BGAN terminal appropriately.
Ensure that the computer is configured to be in the
same subnet as the terminal if the terminal is not
configured for DHCP. If DHCP is enabled on the
terminal, ensure that the computer got an IP
Address from the BGAN terminal. Refer to
Paragraph 2.6 Initial Turn-On / Check.
Table 5-4. Non-BIT Troubleshooting (Continued)
Observation Action
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