5-6
RF-7800B
SCHEDULED MAINTENANCE
The Network Connection is active, but data will not flow
over the connection.
On the 'Network Connection Web interface page,
confirm that the Local IP address of the active
context matches the Ethernet IP address of the
device attempting to send data.
Only packets sourced from the Local Ethernet IP
Address will be allowed to pass over the Network
Connection created.
If the addresses do not match, you must deactivate
the context and create a new one with the correct
Local IP Address. Note that when using DHCP
from the computer, the computer Ethernet IP
address may change.
The Network Connection is active, but data will not flow
over the connection.
• Does your Local Area Network (LAN) route packets
between the Local IP Address and the BGAN terminal?
Confirm you network configuration is correctly
routing packets between the Local IP Address of
the active context to the BGAN terminal.
I can't hear pointing tones on my RF-7800B-DU when the
switch is in the audio position
Check the 'Bypass Antenna Pointing' setting on the
Web interface Setup page.
What frequency is my BGAN terminal transmitting on? Check the Web interface 'Antenna' page.
It varies slightly by location. Register and create a
Network Connection with the terminal. Then check
the 'Antenna' page on the terminal's Web interface
for your spot beam frequency. This is the frequency
that user data is transmitted on.
The BGAN terminal was online, but has since been placed
offline without user intervention.
• Has the view of the satellite become obstructed?
Restore a clear line of sight between the terminal
and the satellite. The connection will automatically
be restored if the interruption was less than one
hour.
The BGAN terminal was online, but has since been placed
offline without user intervention.
• Was there any data sent over the connection for 12
hours?
The BGAN system will automatically deactivate a
context that has not sent any data for 12 hours.
Manually reactivate the Network Connection.
If desired, enable the '24/7 Network Connection
Keep Alive' feature on the 'Setup' page of the Web
interface to keep unused connections active longer
than 12 hours.
The BGAN terminal was online, but has since been placed
offline without user intervention.
• Did you reach the data limit for your BGAN
subscription?
To limit BGAN expenses, USIM cards can be
commissioned to have a daily/weekly/monthly
traffic or monetary limit.
Contact your USIM administrator to obtain more
air-time. Check with your BGAN Service Provider
to determine if this was the cause.
Table 5-4. Non-BIT Troubleshooting (Continued)
Observation Action
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