Symptom Probable Cause Corrective Action
Toast too light. Wrong program key/menu item selected
on touchpad control.
Select the correct program key/menu item for desired
toasting results.
Toast too dark. Wrong program key/menu item selected
on touchpad control.
Select the correct program key/menu item for desired
toasting results.
Unit toasts on one side only. Wrong program key/menu item selected
on touchpad control.
Select the correct program key/menu item for desired
toasting results.
Heating element defective. Visually check the heating element inside the toaster
during operation. The heating element should glow
red. If the element does not glow, Contact Authorized
Service Agent or Hatco for assistance.
Toaster trips the circuit
breaker or GFCI.
Circuit breaker is not sized properly for the
toaster.
Check circuit breaker for proper sizing.
Wiring fault inside toaster. Contact Authorized Service Agent or Hatco for
assistance.
Conveyor doesn’t move. Bread slices or buns jammed in conveyor
track.
Turn off unit, wait for unit to cool, and remove bread
product jamming the conveyor.
TROUBLESHOOTING GUIDE
10
Form No. ITQM-0313
English
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
ELECTRIC SHOCK HAZARD: Put unit in standby, allow to
cool, turn OFF power switch, and unplug power cord
before performing cleaning, adjustments, maintenance, or
attempting to clear a jam.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please
contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto
the Hatco website at www.hatcocorp.com and click on
Find Service Agent, or contact the Hatco Parts and Service
Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: partsandservice@hatcocorp.com
Fax: 800-690-2966 or 414-671-3976
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