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Heat Controller Comfort-Aire User Manual

Heat Controller Comfort-Aire
42 pages
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We welcome you as an authorized distributor for Heat Controllers line of
HVAC products. We take pride in our products, our programs and our people,
and we trust you’ll nd us responsive to your needs.
This manual is designed to help your conduct your business with HCI quickly
and efciently. It explains common processes and procedures, and in some
cases gives you the actual forms to use. The Table of Contents will help you
quickly locate the information you need.
If you have any questions, please talk to your HCI representative or call our
Customer Service Department at 517-787-2100.
We look forward to a protable partnership!
Sincerely,
Jerry Troke
Vice President, Marketing
RESIDENTIAL/COMMERCIAL HEATING & AIR CONDITIONING
1900 WELLWORTH AVENUE / P. O. BOX 1089 / JACKSON, MICHIGAN 49204
PH. 517-787-2100 / FAX 517-787-9341
Welcome to the HCI Family!
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Heat Controller Comfort-Aire Specifications

General IconGeneral
TypeThermostat
DisplayDigital
ProgrammableYes
CompatibilityCompatible with most HVAC systems
Power SourceBattery-powered
ProgrammabilityYes
Product TypeThermostats
Warranty1-Year Limited

Summary

Cooperative Advertising Program

Cooperative Advertising Policy Manual

Comfort-Aire Cooperative Advertising Program

Details of the Comfort-Aire cooperative advertising program.

Co-op Fund Accruals

How co-op funds are earned based on purchases.

Use of Co-op Funds

Guidelines for how co-op funds can be utilized.

Cooperative Advertising Form

Advertising Commitment Form

How to advise Heat Controller of participation intent.

Advertising Claim Form

Procedure for submitting claims for co-op reimbursement.

Approved Media and Content Requirements

Newspaper Advertising

Rules for newspaper ads to qualify for co-op funds.

Radio Advertising

Rules for radio ads to qualify for co-op funds.

Television/Cable TV Advertising

Rules for TV/cable ads to qualify for co-op funds.

Outdoor (Billboard) Advertising

Rules for billboard ads to qualify for co-op funds.

Direct Mail

Rules for direct mail campaigns to qualify for co-op funds.

Magazine Advertising

Rules for magazine ads to qualify for co-op funds.

Reimbursement for Co-op Expenditures

Deadline for Filing Co-op Claims

Freight Policy

Freight Claims

Preferred Common Carrier Claims

Steps for handling damage with preferred carriers.

Concealed Damage Claims

Procedure for reporting and claiming concealed damage.

Contract Carrier Claims

Steps for handling damage with contract carriers.

Placing an Order

Using eStorefront for Orders

How to use the online portal for placing orders.

Fax or E-Mail Orders

Information required for fax or email orders.

Product Returns

Unit Returns

Unit Returns - Freight Damage

Distributor responsibility for inspecting and reporting freight damage.

Unit Returns - Incorrect Shipments

Procedure for handling incorrectly shipped units.

Unit Returns - Limited Warranty

Policy on exchanging units under limited warranty.

Service and Support

Technical Support

Contact information for technical assistance.

Customer Service

Contact information for general customer service.

Service Center Network

Information on the authorized service center network.

Limited Warranty Policy & Procedure Manual

Distributor Responsibility After Sale

2012 Appliance Limited Warranty At A Glance

Tips for Filing Warranty Claims - Parts and Compressors

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