21
TROUBLE SHOOTING
This part summarizes the most common problems you could encounter with the Wake-
Up Light. If you are unable to solve the problem with information below, please feel free
to contact support@heimvision.com for assistance.
Q1. The appliance does not work at all.
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Q2. What should I do when I cannot link the Wake -up Light with the Smart Life App ?
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Q3. Why did I fail to set the alarm clock to ring only on weekdays ?
Q4. The radio produces a crackling sound.
Q5. How can I set the alarm 3 and alarm 4 ?
Q6. Could I completely turn off the time display ?
Q7. The light wakes me up too early.
• Perhaps the adapter is not inserted properly in the wall outlet. Plug the adapter properly
in the wall outlet.
• Perhaps there is a power failure. Check if the power supply works by connecting another
appliance.
• Check if the Wake-Up Light is powered on;
• Make sure your mobile device is connected to the 2.4GHz Wi-Fi Network;
• Make sure the password of your Wi-Fi network entered in Smart Life App is correct when
linking Wake-Up Light;
• Make sure the Wake-up Light is ready for linking: the Wi-Fi indicator flashes quickly. If not,
please press the Snooze button (about 10 seconds) until the Wi-Fi indicator begins to
flash rapidly.
• Please turn on the Network auto-time in the setting interface of Smart Life App, then you
can set the alarm clock according to your needs.
• Perhaps the broadcast signal is weak, please fully unwind antenna and move it around until
you receive the best reception.
• Alarm 3 & 4 can only be set on Smart Life App.
• Yes, you could turn it off in the setting interface on Smart Life App.
• Perhaps the light intensity level you set is not appropriate for you. You can try a
lower light level.
• Move the Wake-Up Light further away from bed.
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