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HeimVision Greets 1 - Battery Information; Battery Usage and Temperature Tips; Troubleshooting Wi-Fi Issues; Wi-Fi Connection Failure

HeimVision Greets 1
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30
Battery
This doorbell utilizes an advanced low power technology. If there is no visitor or no
motion detected, the doorbell will enter sleep mode.
Tips:
If the doorbell is woken up frequently, its battery capacity will be consumed
quickly. Charging the doorbell regularly is recommended.
The recommended operatin temperature of the doorbell is 14°F-122°F
(-10°C-50°C). Battery performance may drop at low temperature. At -4°F (-20°C),
the battery may drain in a short time, or even may not charge.
It will work normally as the temperature rises.
Frequence Range
Wi-Fi: 2412-2472 MHz
Maximum Conducted Peak Output
Power
Wi-Fi: 10.37 dBm (802,11b), 14,53 dBm
(802,11g), 12,22dBm (802,11n20)? 13,26
dBm (802,11n40)
Troubleshooting Guide
Q1: What should I do if the Wi-Fi connection failed?
Please make sure your doorbell is connecting to a 2,4 GHz Wi-Fi, not a 5 GHz Wi-Fi
Move the doorbell and your mobile device closer to your router when
connecting.
Check if the Wi-Fi password you entered was wrong or if there are special
symbols in the password
Make sure the power of your doorbell is enough and your router did not
disconnect power.
Q2: How can I check that it’s 2,4 GHz Wi-Fi or 5 GHz Wi-Fi
Please try to check the user manual of your router or call the customer support
from the seller.
If it’s still unsolved, please contact us directly.