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TROUBLESHOOTING GUIDE
Q1: Do I need to always connect my mobile device to any wifi if I’d like to watch the
videos ?
• No, you don’t . You can use WLAN or Cellular Data to watch them only if your
camera is well connected to your router’s wifi.
Q2: What will happen when the memory card runs out of space ?
• The oldest footage will be overwritten by the latest one. Please back up the
important videos timely or delete the unnecessary videos to release more space.
Alternatively, you can subscribe to a cloud plan.
Q3: How many cameras can I connect to the same account ?
• You can add many as you can, but we recommend 10 cameras at most for better
experience.
Q4: Why can’t I receive the push notifications on the mobile device ?
• Make sure you have allowed HeimLife App to push notifications to your mobile
device.
• When you watch the live view from the camera, you will not get the notifications.
• Go to Settings to check if the option of Receive Notifications is switched on.
SPECIFICATIONS
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