9. TROUBLESHOOTING
The start of the appliance does not work, or it stops during operation. First try to find a solution to the
problem, If not, contact the service center.
Washing machine
cannot start up
Door is not closed properly
Restart after the door is closed
Check if the clothes is stuck
Washer's safety protection design is
working
Disconnect the power, restart
the product
The connection between inlet pipe or
outlet hose is not tight
Check and fasten water pipes
Clean up outlet hose
Detergent residues in
the box
Detergent is dampened or agglomerated
Clean and wipe the detergent
box
Indicator or display
does not light
Disconnect the power PC board or harness
has connection problem
Check if the power is shut down
and the power plug is connected
correctly
Check if the fixing (bolts) has
been removed.
Check it’s installed on a solid and
level floor
Door is not closed properly.
Close the door properly and restart
Water injecting problem
during wash cycle.
Check if the water pressure is high enough. Straighten
the water pipe. Clean the inlet valve filter.
Check the drain hose for blockage.
Restart the appliance. If problem persists, please
contact the customer service.
IMPORTANT STEPS WHEN MOVING THE APPLIANCE
• Check if the door and the detergent dispenser are closed properly.
• Remove the water inlet pipe and the outlet hose from the house installations.
• Let the water drain completely from the appliance
• Important: Re-install the 4 transport bolts in the back of the appliance.
• This appliance is heavy.
Transport with care.
Never hold any protruding part of the machine when lifting.
The machine door cannot be used as a handle.
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