HemoCue Hb 201+ - Troubleshooting Analyzer Issues; Troubleshooting Error Codes and Display Issues

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Trouble Shooting Guide
If you are unable to resolve the problem by following this Trouble Shooting Guide, please contact your local HemoCue distributor or
HemoCue AB. Note: Do not open the cover of the analyzer. The warranty is voided if the analyzer has been opened.
GB
Symptom Explanation Action
The analyzer shows an error code.
May be a temporary fault.
Turn off the analyzer and turn it on again after 30 seconds.
Take a new microcuvette and repeat the measurement.
If the problem continues, see specific error code below.
E00 No stable endpoint is found within the time range.
1. The cuvette is faulty.
2. The circuit board is out of order.
1a. Check the expiry date for the microcuvettes.
1b. Take a new microcuvette and repeat the
measurement.
2. The analyzer needs service. Contact your distributor.
E01–E05 1. Fault or dirt in the optronic or electronic units.
1a. Turn off the analyzer and clean the optronic unit
using the HemoCue Cleaner.
1b. The analyzer needs service. Contact your distributor.
E06
1. Unstable blank value. The analyzer might be cold. 1. Turn off the analyzer and allow it to reach room
temperature. If the problem continues, the analyzer
needs service. Contact your distributor.
E07 1. The battery power is too low. 1a. The batteries need to be replaced. Turn off the
analyzer and replace the batteries, 4 type AA, 1.5 V.
1b. Use the mains power supply.
E08 The absorbance is too high.
1. Light blocking item in the cuvette holder.
1a. Check that the analyzer and microcuvettes are being
used according to the HemoCue Hb 201
+
operating
manual and instructions for use.
1b. The analyzer needs service. Contact your distributor.
E09–E30 1. Fault or dirt in the optronic or electronic units.
1a. Turn off the analyzer and clean the optronic unit
using the HemoCue Cleaner.
1b. The analyzer needs service. Contact your distributor.
E35 1. The current measurement has been incorrectly stored
and will remain as error code E35 until the entire
memory has been deleted.
1a. No action is normally required.
1b. If storage problems continue, the analyzer needs
service. Contact your distributor.