CUSTOMER MAINTENANCE PROCEDURES (Cont.)
REMOVING COLORANT FROM A CANISTER AND CLEANING THE CANISTERS AND
PUMPS IN ORDER TO INTRODUCE NEW COLORANT:
Please read all of the instructions below before starting the process.
1. Place the appropriate empty container on the dispenser’s shelf and move the shelf to the
highest position possible.
2. From TintWise®’s main screen, select Manual Formula
3. Selecting the correct colorant line, enter an amount to be dispensed. It is recommended
that you dispense the colorant in 10 ounce increments until the canister is empty (enter
the amount to the left of the Y).
4. Select Dispense from the Manual Formula screen and follow the screen prompts to
complete the dispensing process.
5. Repeat steps 1 through 5 until the canister is empty. Note that once the bottom of the
canister is exposed, the subsequent dispenses will tend to spray rather than dispense in a
solid stream. It is suggested that the can shelf and panel behind the shelf be covered to
protect them from the colorant spray.
6. Once the canister has been drained, clean the dispense nozzles with a wet towel or a soft
bristle brush.
7. Clean the capper sponge and reinsert it the its cup leaving it as wet as possible
8. Remove the cap covering the top of the agitation paddle.
9. Using a pair of pliers, squeeze the top of the agitation shaft and pull the agitation paddles
from the canister.
10. Wash the agitation paddle and cap thoroughly using warm water and a mild detergent if
necessary.
11. Add approximately 2 quarts of warm water (do NOT use very hot water) to the canister
and using your hand, a towel or a soft bristle brush, clean the inside walls of the canister.
12. Remove the water using steps 2 through 5 above.
13. Repeat steps 11 and 12 until the inside of the canister is as clean as possible.
14. Continue to add warm water to the canister and dispensing it until the water dispensing
from the nozzle is as clear as possible.
15. In case the water continues contaminated, it may be necessary to replace the pump
cartridge and the nozzle before introducing the correct colorant. Consult your user
manual on how to replace these items.
16. Leave enough water at the bottom of the canister to just cover the output hole on the
bottom of the canisters.
17. Replace the agitation paddles and caps to their appropriate canister
18. Repeat steps 6 and 7 above.
19. Once you are confident that the circuit is clean and that the proper colorant will not be
contaminated by the erroneous colorant, add one or two quarts of the correct colorant to
the canister.
20. In order to dispense any water left in the circuit and prime the tubing with the correct
colorant, repeat steps 1 through 4 above until you are comfortable that the colorant is not
contaminated with water and dispenses with no air. It should dispense in an uninterrupted
solid stream.
Follow all local regulations in disposing of waste contaminated with colorant.
For any additional information, please contact HERO’s 24/7 Help Desk at 800-494-4376.
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