What to do if the sensors, pump motors, or mixing motors on my HERO Dispenser aren't working?
If the sensors, pump motors, mixing motors aren't working, or the PC connection to the HERO Dispenser is down, first ensure the unit has power and the machine's power cable is connected to the outlet. Also, check that the electronic card's power cable is plugged in. If a fuse has blown, replace it.
Why are the colors difficult to reproduce with my HERO Dispenser?
If your HERO Dispenser's colors are difficult to reproduce, complete one or more purges and clean the nozzles. Contact the colorant supplier, or replace the colorant. You may also need to substitute the canister and related tubing. Increasing the room temperature or recalibrating the appropriate circuits might also help.
What to do if no colorant comes out of the nozzle of my HERO Archimede Dispenser, but the pump motor is running?
If the pump motor of your HERO Dispenser is running but no colorant is coming out of the nozzle, add colorant to the canister and purge the circuit to remove any air. If the issue persists, replace the nozzle to ensure colorant hasn't thickened, or replace the canister and related tubing.
Why is my HERO Dispenser circuit dispensing in a noisy, irregular way?
If your HERO Dispenser's circuit dispenses in a noisy, irregular way, check that the cable between the electronic card and the motor is properly connected on both ends. If the cable is damaged, replace it. If the motor has broken down, replace the canister. If the electronic card is not working, replace it. If the pump is stalled, start the pump by hand slowly until it unblocks, increase the purging frequency, and if necessary, thin the colorant.
How to fix no images on the monitor of my HERO Archimede Dispenser?
If you see no images or unclear images on the monitor of your HERO Dispenser, first ensure the monitor is turned on. Then, check all cable connections. Adjust the image settings properly. If the issue persists, the monitor may have failed and needs replacement.
Why are the keyboard and/or the mouse not working with my HERO Archimede Dispenser?
If the keyboard and/or mouse for your HERO Dispenser aren't working, check all cable connections first. If the cables are damaged, replace them. If the keyboard and/or mouse are still not working, replace them. Also, verify the setup.
What to do if the agitation process of one or more canisters does not function in my HERO Archimede?
If the agitation process of one or more canisters in your HERO Dispenser isn't functioning, check the cable connection to the motor. If the motor is damaged, replace the lid/motor assembly. If the cable is damaged, replace it. If the electronic card is damaged, replace it.
Why is colorant dripping from the nozzle of my HERO Archimede?
If colorant is dripping from the nozzle of your HERO Dispenser, purge the circuit until you see a regular colorant flow, free from air bubbles. If that doesn't solve the issue, program the pull-back function parameters correctly.
What to do if colorant goes back towards the canister through the nozzle of my HERO Archimede?
If, when dispensing ends, the colorant goes back towards the canister through the nozzle thus emptying the tubing of your HERO Dispenser, it indicates a worn pump. Replace the canister.
Why is colorant leaking from the flange of my HERO Archimede Dispenser?
If colorant leaks from the flange connecting the pump motor to the canister of your HERO Dispenser, it is caused by a broken pump. The solution is canister replacement.
Guidelines for placing the machine in its operational environment to ensure optimal performance.
Steps to safely remove the dispenser from its packaging, including strap and film removal.
Instructions for safely moving and placing the heavy dispenser unit.
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