Hewlett Packard Enterprise MSA 1040

Questions and Answers

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Robert BarkerAug 17, 2025
What to do if the Host Link Status LED is off on a Hewlett Packard Enterprise MSA 1040 Storage?
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  Michelle BlackAug 17, 2025
  If the Host Link Status LED is off, it means the link is down. You should: * Check and reseat cable connections. * Inspect cables for damage and replace if necessary. * Swap cables to see if the cable is defective and replace if needed. * Verify the switch is working properly, and test with another port if possible. * Ensure the HBA is fully seated and the PCI slot is powered on. * Review event logs in the SMU for specific fault indicators and follow any recommended actions.
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Adam CummingsAug 19, 2025
What to do if the enclosure front panel Fault/Service Required LED is amber on Hewlett Packard Enterprise MSA 1040 Storage?
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  Nicholas BlairAug 19, 2025
  If the enclosure front panel Fault/Service Required LED is amber, it indicates a fault condition. If you were installing an I/O module FRU, the module likely failed its self-test. To resolve this: * Check the LEDs on the back of the controller enclosure to identify the faulty FRU, connection, or both. * Check the event log for specific information regarding the fault and follow any recommended actions. * If installing an IOM FRU, try removing and reinstalling the new IOM, then check the event log for errors. * If the issue persists, isolate the fault and contact an authorized service provider for assistance, as replacement may be necessary.
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Jennifer HarringtonAug 22, 2025
Why is the Input Power Source LED off on my Hewlett Packard Enterprise Storage power supply?
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  John MortonAug 22, 2025
  If the Input Power Source LED is off, the power supply is not receiving adequate power. To fix this: * Verify the power cord is properly connected and check the power source. * Ensure the power supply FRU is firmly locked into position. * Check the event log in the SMU for specific information regarding the fault and follow any recommended actions. * If the problem continues, isolate the fault and contact an authorized service provider.
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Seth OrtegaAug 25, 2025
How to fix Hewlett Packard Enterprise MSA 1040 Storage enclosure that does not initialize?
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  Paul BlackburnAug 26, 2025
  If the enclosure does not initialize: * Perform a rescan. * Power cycle the system. * Make sure the power cord is properly connected, and check the power source that it is connected to. * Check the event log for errors.
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jacobswhitneyAug 27, 2025
What to do if the enclosure rear panel Fault/Service Required LED is amber on Hewlett Packard Enterprise MSA 1040 Storage?
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  Leslie BuchananAug 28, 2025
  If the enclosure rear panel Fault/Service Required LED is amber, one of the following errors occurred: a hardware-controlled power-up error, a cache flush error, or a cache self-refresh error. You can: * Restart this controller from the other controller using the SMU or the CLI. * If the problem persists, remove the controller and reinsert it. * If the issue still persists, contact an authorized service provider for assistance, as it may be necessary to replace the controller.
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Diana GallegosAug 30, 2025
What does it mean if the Expansion Port Status LED is off on a Hewlett Packard Enterprise MSA 1040 Storage?
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  Christopher TaylorAug 31, 2025
  If the Expansion Port Status LED is off, the link is down. To resolve this: * Check cable connections and reseat if necessary. * Inspect the cable for damage and replace it if needed. * Swap cables to determine if the fault is due to a defective cable. Replace the cable if necessary. * Review event logs in the SMU for indicators of a specific fault in a host data path component and follow any recommended actions. * If the issue persists, contact an authorized service provider for assistance.
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avargasSep 2, 2025
Why is the Voltage/Fan Fault/Service Required LED amber on my Hewlett Packard Enterprise MSA 1040 power supply?
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  noah09Sep 3, 2025
  If the Voltage/Fan Fault/Service Required LED is amber, the power supply unit or a fan is operating at an unacceptable voltage/RPM level, or has failed. You should: * Check that the power supply FRU is firmly locked into position. * Check that the power cable is connected to a power source. * Check that the power cable is connected to the power supply module.
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Amy NewtonSep 5, 2025
What does it mean if the Fault/UID LED is blinking amber on a Hewlett Packard Enterprise MSA 1040 Storage disk drive module?
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  Michael CrawfordSep 5, 2025
  If the disk drive module Fault/UID LED is blinking amber, the disk drive is offline. A predictive failure alert may have been received for this device. To troubleshoot: * Check the event log for specific information regarding the fault. * Isolate the fault. * Contact an authorized service provider for assistance.
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Lisa GrahamSep 8, 2025
How to correct enclosure IDs on Hewlett Packard Enterprise MSA 1040 Storage?
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  hessjaredSep 8, 2025
  To correct enclosure IDs, perform a rescan using the SMU or the CLI.
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Tiffany GarciaSep 12, 2025
What to do if the Network Port Link Status LED is off on Hewlett Packard Enterprise Storage?
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  steven35Sep 12, 2025
  If the Network Port Link Status LED is off, the link is down. To fix this, use standard networking troubleshooting procedures to isolate faults on the network.

Summary

Overview of MSA 1040 Storage System

MSA 1040 Storage Models

Details the various MSA 1040 controller enclosure models supporting LFF or SFF drives and their host interface protocols.

MSA 1040 Enclosure User Interfaces

Describes the Storage Management Utility (SMU) versions (v3 and v2) and the command-line interface (CLI) for managing the system.

Features and Benefits

Provides information on product features, supported options, and where to find detailed product characteristics.

MSA 1040 Components

Front Panel Components

Details the front panel layout and LEDs for MSA 1040 SFF and LFF enclosures.

Disk Drives Used in MSA 1040 Enclosures

Information on supported LFF/SFF Midline SAS and LFF/SFF Enterprise SAS disk drives.

Controller Enclosure Rear Panel Layout

Diagram and identification of components on the rear panel of the MSA 1040 controller enclosure.

MSA 1040 Controller Module Rear Panel Components

Details rear panel components of controller modules, including host ports, CLI port, and network ports.

Drive Enclosures

Describes drive enclosure expansion modules that attach to MSA 1040 controller modules.

SFF Drive Enclosure

Information about the D2700 6 Gb drive enclosure for storage expansion.

Cache Functionality

Explains write-back/write-through and read-ahead caching for faster data access.

Transportable CompactFlash

Describes the CompactFlash memory card for saving cache data during power loss or controller failure.

Supercapacitor Pack

Details the supercapacitor technology used for protecting RAID controller cache during power failures.

Installing MSA 1040 Enclosures

Installation Checklist

Outlines the steps required for initial installation and configuration of the MSA 1040 system.

Connecting Controller and Drive Enclosures

Guidance on cabling MSA 1040 controller enclosures with drive enclosures using SAS or mixed models.

Cable Requirements for MSA 1040 Enclosures

Specifies requirements for mini-SAS, FC, iSCSI, and SAS fan-out cables for system connections.

Testing Enclosure Connections

Procedures for testing enclosure connections after installation.

Powering On and Powering Off

Step-by-step instructions for powering the storage system on and off, including AC power supplies.

Connecting Hosts to MSA 1040

Host System Requirements

Specifies requirements for data hosts, including operating systems and multi-pathing support.

Connecting the Enclosure to Data Hosts

Explains how to connect storage systems to data hosts via various interface protocols.

MSA 1040 Storage Host Interface Protocols

Describes Fibre Channel, 10GbE iSCSI, 1 Gb iSCSI, and 12 Gb HD mini-SAS protocols.

Connecting Direct Attach Configurations

Details direct-connect server connections using FC, iSCSI, and SAS interfaces.

Connecting Switch Attach Configurations

Illustrates switch attach configurations for hosts using dual controller setups.

Connecting Remote Management Hosts

Instructions for connecting management hosts out-of-band over an Ethernet network.

Connecting Two Storage Systems for Replication

Guidance on setting up Remote Snap replication between two storage systems.

Updating Firmware

Procedures for verifying and updating controller module, expansion module, and disk drive firmware.

Connecting to the Controller CLI Port

Device Description

Overview of the command-line interface (CLI) port for initial setup and configuration.

Preparing Linux;Windows for CLI Connection

Steps for preparing Linux and Windows computers for connection via the CLI port.

Obtaining IP Values

Methods for obtaining IP values and setting network port IP addresses using DHCP or CLI.

Using the CLI Port and Cable: Known Issues on Windows

Addresses known issues and workarounds for using the CLI port with Windows.

Basic Operation and Troubleshooting

Accessing the SMU

Instructions for accessing the web-based Storage Management Utility (SMU) for system management.

Configuring and Provisioning the Storage System

Guidance on using the SMU to configure, provision, and set up storage systems for replication.

Troubleshooting Fault Isolation Methodology

Presents a basic methodology for locating faults within a storage system and identifying FRUs.

Performing Basic Troubleshooting Steps

Details basic steps like gathering fault information, checking LEDs, and reviewing event logs.

Stopping I;O Operations

Procedure for stopping I/O to affected disk groups for data protection during troubleshooting.

Diagnostic Steps for LED Status

Guides users through diagnosing faults indicated by system LEDs, covering various components.

Isolating Host-Side Connection Faults

Troubleshooting steps for identifying faults in host ports, SFPs, cables, and HBAs.

Resolving Voltage and Temperature Warnings

Procedures for addressing voltage and temperature warnings detected by system sensors.

Support and Specifications

Accessing Hewlett Packard Enterprise Support

Information on contacting HPE support for assistance and accessing online resources.

LED Descriptions

Detailed descriptions of front and rear panel LEDs for controller modules and enclosures.

Specifications and Requirements

Covers safety, site, electrical, ventilation, cabling, and physical requirements for the system.

Electrostatic Discharge (ESD) Prevention

Precautions and grounding methods to prevent static discharge damage to system components.

Warranty and Regulatory Information

Details warranty information and regulatory compliance markings for the product.

Hewlett Packard Enterprise MSA 1040 Specifications

General

RAID Levels	0, 1, 5, 6, 10, 50, 60
Product Name	HPE MSA 1040
Form Factor	2U
Drive Bays	12 LFF or 24 SFF
Supported Drives	SAS
Host Interface	iSCSI, SAS
Controller Type	Active/Active
Controller	Dual Controllers
Cache Memory	2 GB per controller
Power Supply	Dual, redundant power supplies
Management	HPE MSA System Manager (Web-based), CLI, SNMP
Warranty	3 years limited warranty
Drive Description	HPE MSA Hard Drives or HPE MSA Solid State Drives