Network Camera User Manual
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Before you start:
The PC used to reset password and the camera should belong to the same IP address
segment of the same LAN.
Steps:
1. Enter login interface via web browser.
2. Click Forget Password.
3. Select the verification mode to E-mail Verification.
4. Read the Privacy Policy and click OK.
5. Click Export QR Code and save the code to local.
6. Send the code to pw_recovery@hikvision.com as an attachment. Your email
account for password recovery will receive a verification code in 5 minutes.
Note:
The verification code is valid within 48 hours.
7. Input the verification code in the text field below.
Reset Password
8. Click Next.
9. Input the password and confirm.
10. Follow the instructions to create a new password.
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