Troubleshooting
This section lists common problems you may have when using your
phone. Check to see whether your issue is listed here before
contacting the service center.
I can’t turn my phone on
If you can’t turn your phone on, try the following:
• Press and hold power key for two seconds or longer.
• Check that the battery is fully charged before turning your phone
on.
• Press and hold the power button until your phone vibrates.
• Check that your battery is properly connected to your phone, and
that the connecting points are clean. If your phone has a built-in
battery, contact the service center.
My phone keeps turning off automatically
If you phone keep turning off automatically, try the following:
• Check your battery power. If the power is low, charge your phone.
• Check softwares or applications to see if they are normal. If not,
restart your phone.
I can’t use an application on my phone
If you can’t use an application on your phone, try the following:
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