My phone isn’t charging properly
If your phone isn’t charging properly, try the following:
• Ensure that your phone is charging at a normal temperature.
• Plug the charger into a different socket.
• Recharge your phone for about half an hour.
• Chances are that the battery has a problem. If the battery has been
built-in, contact service center.
• Ensure that the charger is not defective. If the charger is defective,
replace it.
• If the charger fails to charge, please change or repair it.
Touchscreen error when charging
If there is touchscreen error when charging, try the following:
• If the charging equipment is incompatible with your phone, it may
cause some problems. Use charger supplied and stable charging
equipment.
• Check whether softwares or applications are normal or not. Restart
your phone.
I’ve forgotten my password
If you forget your password, contact service provider.
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