2.TROUBLESHOOTING
Fault 
code 
Fault description 
Possible reasons for abnormality 
How to deal with  Remarks
12 
Voltage absent phase 
Three-phase power is abnormal; 
The outdoor wiring is connected 
improperly; 
The outdoor control board fails. 
1. Normal protection;
2. Check the wiring connection
referring to the wiring diagram; 
3. Replace the outdoor control
board.
 
Application of 
three-phase 
power supply 
models 
13 
Compressor overheat 
protector device 
1. The wiring of the overload 
protector is connected loosely;
2. The overload protector fails;
3. The refrigerant is not enough;
4. The installation pipe is much
longer
 than the normal one, but 
extra refrigerant is not added;
5. The expansion v
alve fails;
6. The outdoor control board fails.
1. Reconnect the wiring of the
overload protector;
2. Replace the overload
protector;
3. Check the welding point of the
unit to confirm whether it is
leakage, and then recharge
the refrigerant;
4. Add the refrigerant;
5. Replace expansion valve;
6. Replace the outdoor control
board.
14 
The high pressure 
switch operation or 
the unit is turned off 
for high pressure 
protection 
1.
2.
The wiring of the high pressure 
protector is connected loosely;
The high pressure protector 
fails;
3.The outdoor control board is
abnormal;
4. Overload in cooling;
5. Overload in heating.
1.
2.
Reconnect the wiring of the 
high pressure protector;
Replace the high pressure
protector;
3. Replace the outdoor control
board;
4.
Please refer to NOTE 3;
5.
Please refer to NOTE 4.
Applied to 
models with 
high 
pressure 
switch or 
pressure 
sensor 
15 
The low pressure 
switch protection or 
the unit is turned off 
for low pressure 
protection 
1. The wiring of the low pressure
switch is connected loosely;
2. The low pre
ssure switch fails;
3. The refrigerant is not enough;
4. The expansion valve fails in
heating mode;
5. The outdoor control board is
abnormal.
1. Reconnect the wiring of the
low pr
essure s
witch;
2. Repl
ace the low pressure
switch;
3. Check 
the weldi
ng po
int to
confirm whethe
r 
the 
unit leaks
,
and then add some refrigerant;
4. Replace the expansion valve;
5. Replace the outdoor control
board.
Applied to 
models with 
low pressure 
switch or 
pressure 
sensor 
16 
Overload protection 
in cooling mode 
System overload 
Please refer to NOTE 3. 
17 
Discharge 
temperature sensor 
fault 
1.The wiring of the discharge tempe-
rature sensor is connected loosely;
3.The sampling circuit is abnormal.
1.Reconnect the wiring of the
discharge temperature sensor;
2. Replace the discharge
temperature sensor;
3.Replace the outdoor control
board.
18 
AC voltage is 
abnormal 
1.The AC voltage>275V or <160V; 
2.The AC voltage of sampling circuit 
on the driver board is abnormal.
1. Normal protection, please
check the supply power;
2. Replace the driver board.
19 
Suction temperature 
sensor fault 
1.The wiring of the suction tempe-
rature sensor is connected loose
ly;
2.The suction temperature sensor
fails;
3.The sampling circuit is abnormal.
1.Reconnect the wiring of the
suction temperature sensor;
2.Replace the suction
temperature sensor;
3.Replace the outdoor control
board.
22 
The defrosting sensor 
fault 
1.The wiring of the defrosting sensor
is connected loosely;
2.The defrosting sensor fail
s;
3.The sampling circuit is abnormal.
1. Reconnect the wiring of the
defrosting sensor;
2. Replace the defrosting sensor;
3. Replace the outdoor control
board.
45 IPM fault 
There are many reasons for this 
failure. You can check the driver 
board fault LED to further a
nalyze 
the fault code of the drive board and 
to learn about what leads to the fault  
and how to operate it. Specific 
information can be seen in table 5, 
table 6. 
See attached "analysis of the 
driving board fault". 
2. The discharge temperature sensor
     fails;