Hitron CGNV4 Quick Reference Guide

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Turn everything off and wait for a full minute. Then turn on your router,
wait another minute, then turn on your computer or device.
Check the connections to your router
Check all router cables and connections are properly in and the power is on.
Check the WiFi network nme
Check you’ve chosen the correct SSID (WiFi network name) from the list of
available wireless networks on your computer. Check you’ve entered your
network security key (WiFi password) correctly. It’s on the sticker on the back
of your router. If it’s been changed or forgotten, retrieve it by accessing the
Hitron Network Manager and view the wireless network settings page.
Check your wireless is switched on
For a laptop, check for a small side button. Some tablets also have a function
to turn wireless on and off.
Check your device’s wireless set up
For PCs you can normally find it by clicking on an icon in the bottom right
hand corner of your screen. Try clicking ‘Troubleshoot problems’.
Switching between 2.4GHz nd 5GHz
If your computer displays both SSIDs try switching from 2.4GHz to 5GHz or
vice-versa. For more information, see page 28. Your router won’t work at full
capacity if you’ve got other, slower wireless devices connected. If you don’t
have inbuilt wireless you’ll need to install wireless adapters before configuring
(you can buy USB adapters from us).
NEED MORE HELP?
FROM TIME TO TIME, YOU MAY DISCOVER
A LITTLE GLITCH WITH YOUR WIRELESS
CONNECTION. WE’LL HAVE YOU BACK UP
AND RUNNING IN NO TIME.
ENGINEER INSTALL ONLY:
WiFi network nme (SSID):
Network key (pssphrse):
Dte:
Account number:
Router mngement ppliction:
Web ddress: http://192.168.0.1
Pssword: changeme (enter in web browser address bar)
There’s lso plenty of helpful informtion online
if you don’t see wht you need here. Or you cn
cll us nd we’ll do our best to help you.
virginmedibusiness.co.uk/brodbndhelp
0800 052 0800
Plese note: Once installed, we’re no longer responsible for your local network or device support.
But rest assured, we’ll make sure the Hitron router we provide is replaced if it breaks down.
33HITRON CGNV4

Hitron CGNV4 Specifications

General

Wi-Fi Standard	802.11n
Frequency Bands	2.4 GHz, 5 GHz
Ethernet Ports	4
USB Ports	1
DOCSIS Version	3.0
Downstream Channels	24
Upstream Channels	8
Type	Cable Modem Router
Max Download Speed	960 Mbps
Max Upload Speed	240 Mbps
Security Features	WPA, WPA2
Wi-Fi Frequency	2.4 GHz