Version 1.0 7
III. Introduction
Users are advised to carefully read this manual prior to operating the freeze dryer so
that they are aware of all precautions outlined and to ensure operation is in
accordance with the instructions contained within this manual.
3.1 After Sales Support
If problems are encountered or technical support is required when installing or using
the instrument, please contact serviceusa@hollandgreenscience.com
The company may provide technical assistance and information regarding the
instrument or equipment or service without charge at its sole discretion. Buyer
assumes sole responsibility for any reliance on or use of such assistance and
information, and the company makes no warranty thereon.
Upon contact the following information is required:
• Product serial number (located on the instrument nameplate)
• Description of issue or problem
• Method and or operating steps you have undertaken towards resolution.
• Your contact details inclusive of telephone number and email address.
3.2 Proper Use
The instrument is designed for non-residential use and is to be used only in
conjunction with accessories recommended within this manual and by the
manufacturer.
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