CK65 Mobile Computer 69
Reboot (Restart) the Computer
You may need to reboot the computer to correct conditions where an application
stops responding to the system.
1. Save your files and close any open applications.
2. Press and hold the Power button until the options screen appears.
3. Tap Reboot. The computer reboots.
If the touch panel display is unresponsive:
•Press and hold the Power button for approximately 8 seconds until the
computer reboots.
About Enterprise Data Reset
You can perform an Enterprise data reset if the methods below did not improve the
computer condition and all other troubleshooting methods have failed to resolve
the issue.
•Reboot
• Reset app preferences (Settings > System > Reset options)
• Reset Wi-Fi, Mobile & Bluetooth (Settings > System > Reset options)
An Enterprise data reset provides a clean configuration for troubleshooting by
erasing all data from the Internal shared storage location on the computer. Data is
not erased from the IPSM Card location.
Note: This method of recovery may not be available if your system administrator has set
policies to prevent the reset use.
Before You Begin
• If you recently reset your Google Account password, wait 24 hours before
performing a Enterprise data reset.
• Make sure you have your screen lock password, PIN or pattern if you activated
one. You will need this to reset the computer.
• If you have a Google Account, back up your data and settings to your Google
Account so you can restore them if needed.
Caution: An Enterprise data reset results in data loss, only perform this
procedure if all other recovery methods have failed. All personal
content is erased including, but not limited to emails, pictures,
contacts, Google account information, system settings and app
settings.
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