ISSUE POSSIBLE CAUSE SOLUTION
TROUBLESHOOTING GUIDE (CONTINUED)
EN 11
Water leaking from
the unit
1. Drip tray is full.
2. The water bottle cap and hose
connections are loose.
3. Water leakage inside of the
unit.
1. Empty the drip tray.
2. Turn off the cold and hot water
switches and dry the unit on the
outside and its surroundings.
3. If the problem continues, contact
customer service.
Odor in the water
Low electric shocks
1. New machine.
2. The unit has not been used
for a long time.
3. There may be an algae issue.
1. The unit is not properly
grounded.
2. The power cord is damaged.
1. Please proceed with First Time
Instructions on page 7.
2. If the problem continues, contact
customer service.
1. Please call a professional electrician
to assist you with any electrical
problem.
2. If the problem continues, contact
customer service.
For any issue not shown on the table, please contact customer service:
+91 8976588935
Do not attempt to disassemble the unit yourself. The manufacturer will not undertake
any responsibility for damages or incidents resulting from it. This action will void the
manufacturer’s warranty.
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