Honeywell RTH6500 - Frequently asked questions

69-2715EF—07 20
Frequently asked questions
:Q Will my thermostat still work if I lose my Wi-Fi connection?
:A Yes, the thermostat will operate your heating and/or cooling system with or without Wi-Fi.
:Q How do I find the password to my router?
:A Contact the manufacturer of the router or check the router documentation.
:Q Why am I not seeing my Wi-Fi setup page?
:A You are probably connected only to your router, not to your thermostat. Try connecting to the
thermostat again.
:Q Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to the
thermostat?
:A Verify that the password entered for the Wi-Fi router is correct.
:Q Where can I find my MAC ID and MAC CRC codes?
:A The MAC ID and MAC CRC numbers are included on a card packed with the thermostat or on the
back of the thermostat (visible when removed from wallplate). Each thermostat has a unique MAC
ID and MAC CRC.
:Q My thermostat is unable to register to the Total Connect Comfort website.
:A Verify that the thermostat is correctly enrolled on your home Wi-Fi network. The message center
will display Wi-Fi Setup or Register at Total Connect. You might also see the Wi-Fi Signal strength
icon. Verify that the Wi-Fi router has a good internet connection. On your computer, verify that
you can open the site at mytotalconnectcomfort.com
If you cannot open the site, switch off the internet modem for a few seconds, then power it
back on.
:Q I registered on the Total Connect Comfort website but was unable to login using my new
account.
:A Check your email and ensure that you received an activation email. Follow the instructions to
activate your account and then login to the website.
:Q I have signed up on the Total Connect Comfort website and have not received a
confirmation email.
:A Check for the email in your Junk or Deleted folder.
:Q Is there a way to extend the signal strength?
:A Most standard routers can be set up to be a repeater. You can also purchase and install a Wi-Fi
repeater.
For more FAQs, see wifithermostat.com/support