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Frequently asked questions
:Q Will my thermostat still work if I lose my Wi-Fi connection?
:A Yes, the thermostat will operate your heating and/or cooling system with or without
Wi-Fi.
:Q How do I find the password to my router?
:A Contact the manufacturer of the router or check the router documentation.
:Q Why am I not seeing my Wi-Fi setup page?
:A You are probably connected only to your router, not to your thermostat. Try
connecting to the thermostat again.
:Q Why isn’t my thermostat connecting to my Wi-Fi router even though it is very
close to the thermostat?
:A Verify that the password entered for the Wi-Fi router is correct.
:Q My thermostat is unable to register to the Total Connect Comfort website.
:A Verify that the thermostat is correctly enrolled on your homeWi-Fi network. At
Menu > Wi-Fi Setup, check for the Wi-Fi-signal strength icon. Verify that the Wi-Fi
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