Honeywell TP70PWKN - Troubleshooting Guide; Setup and Connectivity Problems

15
TROUBLESHOOTING
Problem Possible Cause Solution
Unable to register/login to
an account.
Mobile smart device’s WiFi
is switched off.
Switch on the mobile
phone’s WiFi.
WiFi signal is too weak.
Install a WiFi extender
(not included).
Move the smart
dehumidifier closer to the
WiFi router.
Dehumidifier cannot pair
with the Honeywell Air
Comfort App.
Dehumidifier is not
connected to the
electrical outlet.
Connect the dehumidifier
to the socket-outlet.
WiFi signal is too weak.
Install a WiFi extender
(not included).
Move the smart
dehumidifier closer to the
WiFi router.
The default pairing mode
does not work.
Pair the dehumidifier in
AP mode (see section on
“Connecting in AP Mode”)
WiFi connection frequency
is incorrect.
Select a 2.4 GHz WiFi
network
WiFi password is incorrect.
Use a correct WiFi
password.
WiFi network is invisible.
Set the WiFi network to
visible.
WiFi name uses foreign
characters.
Set the WiFi name to
use alphanumerical
characters and numbers
only.
The encryption method of
the router’s wireless setting
is wrong.
Set the encryption method
of the router’s wireless
setting to “WPA2PSK”
and the authentication
type to “AES”, or both are
set as automatic.
Note: “802.11n only” is
not allowed in wireless
mode.
EN