Hoover CYCLONIC BAGLESS UPRIGHT - Troubleshooting Guide; Common Problems and Solutions

WARNING: TO REDUCE RISK OF PERSONAL INJURY - UNPLUG CLEANER BEFORE SERVICING CLEANER.
ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE.
Exclusive Hoover Platinum Collection
®
Member Services Line 1.877.MYPLTNM (1.877.697.5866)
In the event that further assistance is required, see your Yellow Pages for an authorized HOOVER
®
Dealer or visit our website at www.hoover.com. Costs of any transportation to
and from any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and readily available from an authorized HOOVER
®
Dealer or retailer.
Always identify your cleaner by the model number and manufacturing code when requesting information or ordering replacement parts. (The model number appears on the bottom
of the cleaner.)
TROUBLESHOOTING
7. TROUBLESHOOTING
17
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Cleaner won’t run.
Cord not firmly plugged in.
Plug cord in firmly.
No voltage in wall plug.
Replace fuse or reset circuit.
Agitator brushroll
brushes aren’t turning.
Brushroll is turned off. Select a suitable carpet mode setting.
Brushroll is obstructed. Disconnect cleaner from electrical outlet. Turn cleaner over and remove any debris
that have accumulated on the brushroll.
Cleaner wont pick
up.
Incorrect carpet height setting. Select another carpet height setting.
Dirt cup full. Empty dirt cup.
Primary filter dirty. Clean the primary filter (see page 13).
Blockage in system. Clear blockage.
Cleaner hard to
push.
Incorrect carpet height setting. Select a higher carpet height setting.
Cleaning tools won’t
pick up.
Dirt cup full. Empty dirt cup.
Primary filter dirty. Clean the primary filter (see page 13).
Blockage in system. Clear blockage.
Powered pet hair
cleaning tool agitator
brushroll won’t turn.
Too much pressure being applied to tool. Continue using tool applying light pressure.
Broken or worn belt. Replace belt.
Low cleaner suction. Refer to item under “Cleaner won’t pick up”.
Power Button Flashing.
Brushroll is obstructed. Turn cleaner off and disconnect from electrical outlet. Turn cleaner over and
remove any debris that have accumulated on the brushroll.
Thermal protector activated. Turn cleaner off and disconnect from electrical outlet. Allow cleaner to cool for
30 minutes. Clean Filters (see pages 13-15) and check for obstruction in hose.
If problem continues see service solution below.
Needs service. Take to service center. To find nearest location, visit our website at hoover.com or
call 1-877-697-5866. Monday through Friday 8am - 5pm EST