26
Troubleshooting
Use this information if you have a problem using
the remote. To solve a particular problem, do the
following:
• Find the information that relates to the problem
you are experiencing. Try the suggested solution
for that problem.
• Make sure your remote control has fresh
batteries. If you see the Remote Battery Low
warning on your TV screen, it is time to change
the batteries. Follow the instructions on page 1.
• Make sure you have a direct line of sight between
the remote and the receiver.
• Visit www.dish.com/support.
When you press a button on the remote control,
the equipment doesn’t do what you expect.
What to do: Press the correct mode button to set the
remote to the mode for the device you want to control:
SAT for your receiver, TV for your TV, DVD for your
DVD/BD/VCR, or AUX for your auxiliary equipment.
Point the remote control directly at the TV, with no
objects blocking the signal path. The remote control
uses IR signals to control the devices. IR signals
travel less than 40 feet, and cannot go through walls
or other solid objects.
If the batteries are missing or dead, replace them
with new AAA-size batteries. If the remote has new
batteries, check whether you put them in correctly.
If you didn’t, take them out and put them in the right
way.
Set up the remote to control all the devices you want
to use with the remote. See Programming Remote to
Control Another Device on page 12.
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