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DISH Network offers two options if you need to replace
your remote control--the Advanced Exchange Program
and the Post Receipt Exchange Program.
Advanced Exchange Program
The Advanced Exchange Program allows you to have
a replacement remote shipped immediately to you.
Depending upon where you live, the remote should
arrive within three to ve business days. You will not
have to return your defective remote to DISH Network
using this program.
A shipping charge will be applied for shipping the
replacement remote. This is a one-time fee based
on DISH Network’s competitive bulk shipping rates
(additional charges may apply outside the continental
U.S.). This fee will be charged to your billing account or
valid credit card.
Post Receipt Exchange Program
The Post Receipt Exchange Program does require that
you send the defective remote control at your cost to
DISH Network to determine if the equipment is covered
under warranty. To provide faster service, upon receipt
of your equipment, you will be shipped a replacement.
Your original equipment will not be available for return.
If your equipment is not covered under warranty and
can be repaired, your billing account or credit card will
be charged the standard repair fee for the replacement.
If damage to the defective equipment is found, which
DISH Network in its sole discretion determines
has voided the warranty or makes the equipment
unrepairable, your billing account or credit card will be
charged the market price of the replacement.
DISH Network’s Exchange
Programs
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