Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Radiant Cooktops
Surface units will not
maintain a rolling boil
or cooking is not
fast enough
Possible Causes
Improper cookware
being used.
What To Do
• Use pans which are flat and match the diameter
of the surface unit selected.
Surface units do A fuse in your home may be • Replacethe fuse or reset the circuit breaker.
not work properly blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Scratches (may appear
as cracks) on cooktop
glass surface
Incorrect cleaning methods
being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
• Scratches are not removable. Tinyscratches will become
lessvisible in time as a result of cleaning.
• To avoid scratches, usethe recommended cleaning
procedures. Makesure bottoms of cookware are clean
before use,and use cookware with smooth bottoms.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. The surface may appear discolored
with o light-colored glass when it is hot. This istemporary and will disappear
cooktop, as the glass cools.
Plastic melted to Hot cooktop came into • See the Glass surface potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware • Use only flat cookware to minimize cycling.
off and on of being used.
surface units
CoilCooktops
The surface units are not • With the controls off, check to make surethe surface
plugged in solidly, unit isplugged completely into the receptacle.
The surface unit controls • Check to see the correct control is setfor the surface
improperly set. unit you are using.
The drip pens are not set securely • With the controls off, checkto make surethe drip pan is
in the cooktop, in the recessin the cooktop and that the opening in the
pan lines up with the receptacle.
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