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• Improper wiring: If the spa is connected with an extension cord, and/or
the house wiring is undersized, the pump may starve for voltage and
therefore may draw more amperage and generate excessive heat.
• If the pump is shutting down due to excessive heat, make sure the
equipment compartment has adequate ventilation. The air gap at the
bottom must not be blocked. Should your jet pump continue to shut off
after short periods of use, contact a qualified service technician.
ACTS INVALIDATING WARRANTY
The limited warranty is void if the HOT SPRING spa has been
improperly installed, subjected to alteration, misuse, or abuse, or if any
repairs on the spa are attempted by anyone other than an authorized
representative of Watkins Wellness. Alteration shall include any
component or plumbing change, electrical conversion, or the addition
of any non-approved sanitation or water purification device, or heating
system which contributes to component or unit failure or unsafe
operating system. Misuse and abuse shall include: Any operation of
the spa other than in accordance with Watkins Wellness’s printed
instructions, or use of the spa in an application for which it is not
designed. Specifically: Use of the spa in a non-residential application;
damage caused by operation* of the spa outside the specified
voltage requirements (240V ±10%) or operation of the spa at water
temperatures outside the range of 1.7°C (35°F) and 49°C (120 °F);
damage caused by voltage spikes or “brown out” conditions; damage
caused by dirty, clogged or calcified filter cartridges (see Spa Care
and Maintenance instructions in this Owner’s Manual); damage to the
spa surface caused by the use of tri-chloro chlorine, BCDMH, chemical
tablets in a floater, acid, or any other spa sanitizing chemicals or spa
surface cleaners which are not recommended by Watkins Wellness;
damage caused by allowing undissolved spa sanitizing chemicals to
lie on the spa surface (no spa surface material can withstand this kind
of abuse); damage to components (excluding the NO-FAULT-1500
heater) or spa surface caused by improper pH balance or other
improper water chemistry maintenance; and damage to the spa
surfacecaused by leaving the spa uncovered while empty of water and
in direct exposure to sunlight (this may cause solar heating distress) are
considered abuses and may invalidate this warranty.
*Operation of the spa does not mean “use” of the spa! Watkins
Wellness does not recommend using the spa if the water temperature
is above or below the spa’s control panel temperature range.
The filter lid on the spa is not designed to support heavy weight loads
and should not be used as a seat. In extreme cases the lid could crack
and break. This occurrence is considered abuse and is not covered
under this warranty.
Acts of nature, and damage caused by animals, rodents, and insects
are considered abuses and are not covered under this warranty.
DISCLAIMERS
Watkins Wellness shall not be liable for loss of use of the HOT
SPRING spa or other incidental, consequential, special, indirect, or
punitive costs, expenses or damages, which may include but are not
limited to the removal of a permanent deck or other custom fixture or
the necessity for crane removal. Any implied warranty shall have a
duration equal to the duration of the applicable limited warranty stated
above. Some states do not allow limitations on how long an implied
warranty lasts. Under no circumstances shall Watkins Wellness or any
of its representatives be held liable for injury to any person or damage
to any property, however arising.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations may not apply to you.
WATKINS CUSTOMER SERVICE
If you have any questions about any aspect of your HOT SPRING spa
set-up, operation or maintenance that have not been answered by this
manual, consult your HOT SPRING dealer.
Watkins Wellness can be reached at: +1 760 598 6464, Monday
through Friday, 8:00 to 17:00 Pacific Standard Time (PST), or e-mail
customerservice@watkinsmfg.com.
TROUBLESHOOTING
Should you experience any problem whatsoever, do not hesitate to
contact your authorized HOT SPRING dealer. On the following page
are some tips to help you to diagnose and rectify some more common
sources of trouble, if you choose to do so.
Service Information
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