ENWW Printer error troubleshooting 313
INSTALL <COLOR>
CARTRIDGE
alternates with
For help press
The cartridge is not installed or not
correctly installed in the printer, there is
poor coupling to the cartridge poor,
primary transfer bias contacts, or the
high-voltage power supply PCB or the
DC controller PCB are defective.
1. Press for help.
2. Verify that the cartridge is installed into the
correct slot (slots are color coded for each
cartridge) and that it is properly seated.
3. Reseat the cartridge, making sure that the
drum drive gears on the cartridge and printer
are correctly coupled.
4. Check the printer primary transfer bias
contacts to the transfer unit. Clean if dirty. If
the dirt does not come off or the contacts are
damaged, replace the unit.
5. Replace the high-voltage power supply
PCB.
6. Replace the DC controller PCB.
INSTALL FUSER
For help press
The fuser is either not installed or not
correctly installed in the printer, the
connector between the fuser and the
printer is not connected properly, there
is a break in either the main thermistor
or the fuser heater, or the DC controller
PCB is faulty.
1. Press for help.
2. Make sure the fuser is correctly seated in
its slot. See Fuser removal (in chapter 6) for
more information.
3. Reseat the fuser. Check the connector
J5013 between the fuser and the printer.
Replace it if damaged.
4. Turn the printer off and remove the fuser.
Measure the resistance between the fuser
connectors J5013LA-2 (MAINTH) and
J5013LA-1 (GND). If it is not within the range
of 330k to 50k ohms (at ambient
temperature), replace the fuser.
5. Measure the resistance between the fuser
connectors J5013L-2 (FSRH) and J5013L-1
(FSRN) with the fuser removed. If it is not
within the range of 12 to 52 ohms (at ambient
temperature), replace the fuser.
6. Replace the DC controller PCB.
INSTALL SUPPLIES
For status press
At least one supply item is missing or is
not correctly seated in the printer and
another supply item is missing,
incorrectly placed, out, or low. Insert
the supply item or make sure the
installed supply item is fully seated.
Press
and then press for help.
or
Refer to
http://www.hp.com/support/
clj3500 or http://www.hp.com/support/
clj3700.
Table 7-2 Alphabetical printer messages (continued)
Message Description Action
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