HP 3500 Series - Page 339

ENWW Printer error troubleshooting 325
Numerical printer messages
The following table lists the numerical control panel messages. The alphabetical messages are
listed in the previous table.
Table 7-3 Numerical printer messages
Message
Description Action
10.XX.YY SUPPLY
MEMORY ERROR
alternates with
For help press
NOTE: the printer cannot always
determine whether the error is the
cartridge or the printer reader/writer
The printer cannot read or write to at
least one print cartridge memory tag,
or at least one memory tag is missing.
XX Description:
00 - Memory error on supply
10 - Missing memory on supply
YY Description:
00 - Black print cartridge
01 - Cyan print cartridge
02 - Magenta print cartridge
03 - Yellow print cartridge
1. Open and close the front door.
2. Ensure the cartridges are fully seated.
3. Swap the cartridge for the color indicated
with a cartridge in another slot to determine
whether the error follows the cartridge or
stays with the slot. If the error follows the
cartridge, replace that cartridge, otherwise,
continue with step 4.
4. Check the memory controller PCB
contacts to the memory tag. Clean if dirty.
5. Reseat the memory controller PCB
connector J201 and DC controller PCB
connector J1025.
6. Defective memory controller PCB, replace
the memory controller PCB.
7. Defective DC controller PCB, replace the
DC controller PCB
10.32.00
UNAUTHORIZED SUPPLY
alternates with
For help press
A new supply has been installed that is
not made by HP. This message is
displayed until an HP supply is
installed or
is pressed.
If you believe you purchased an HP supply,
please call the HP fraud hotline at
1-877-219-3183.
Service or repairs required as a result of
using non-HP supplies are not covered under
HP warranty.
To continue printing, press .
The first pending print job will be cancelled.
10.92.YY CARTRIDGES
NOT ENGAGED
alternates with
Open and close
front door.
The cartridges are not engaged., poor
primary transfer bias contacts,
defective high-voltage supply, or
control signal errors.
YY Description:
00 - Black print cartridge
01 - Cyan print cartridge
02 - Magenta print cartridge
03 - Yellow print cartridge
1. Open and close the front door to fully
engage the cartridges.
2. Reseat the print cartridges.
3. Check the printer primary transfer bias
contacts to the transfer unit. Clean if dirty. If
the contracts cannot be cleaned or they are
damaged, replace the transfer unit.
4. Replace the high-voltage power supply
PCB.
5. Replace the DC controller PCB.