HP 3500 Series

ENWW Printer error troubleshooting 333
50.X FUSER ERROR Continued 2. Short in the sub thermistor. Turn the
printer off and remove the fuser. Measure the
resistance between the fuser connectors
J5013LA-4 (SUBTH) and J5013LA-3
(+3.3V). If it reads 600 ohms or below (at
ambient temperature), replace the fuser.
3.
Faulty DC controller PCB, replace the
DC controller PCB.
51.XY.
PRINTER ERROR
alternates with
To continue
turn off then on
A laser/scanner error has occurred
X Description:
1 - beam detect error
2 - laser error
Y Description:
0 - no color
K - black
C - cyan
M - magenta
Y - yellow
1. Press to continue.
2. If the message persists, turn the printer off
and then back on.
3. The connectors in the laser/scanner
control line are not connected properly.
Reseat the DC controller PCB connectors
(J1022, J1026, J1027) and the laser/scanner
unit connectors (J101A, J101B, J5001A,
J5001B, J5020).
4. Faulty laser/scanner unit, replace the
laser/scanner unit.
5. Faulty DC controller PCB, replace the DC
controller PCB.
52.XY
PRINTER ERROR
alternates with
To continue
turn off then on
A laser/scanner motor failure has
occurred
X Description:
1 - scanner error
2 - scanner startup error
3 - scanner rotation error
Y Description:
0 - no color
K - black
C - cyan
M - magenta
Y - yellow
1. Press to continue.
2. If the message persists, turn the printer off
and then back on.
3. The connectors in the laser/scanner
control line are not connected properly.
Reseat the DC controller PCB connectors
(J1022, J1026, J1027) and the laser/scanner
connectors (J101A, J101B, J5001A, J5001B,
J5020).
4. Faulty laser/scanner, replace the laser/
scanner.
5. Faulty DC controller PCB, replace the DC
controller PCB.
Table 7-3 Numerical printer messages (continued)
Message
Description Action