34 Service approach ENWW
Service approach
Printer repair normally begins by using the printer internal diagnostics and the three-step process
below.
Step 1 Isolate the problem to the major system (for example, the host computer, the network
or server, or the printer system).
Step 2 Determine if the problem is located in the accessories or in the printer engine.
Step 3 Troubleshoot the problem.
Once a faulty part is located, the printer can usually be repaired at the assembly level by replacing
field replaceable units (FRUs). Some mechanical assemblies might need to be repaired at the
subassembly level. Hewlett-Packard does not support replacement of components on the printer
circuit assembles.
Parts and supplies
Ordering parts
Field replaceable and accessory part numbers are found in chapter 8 of this manual. Order
replacement parts from Hewlett-Packard Customer Support-Americas (HPCS-A) or Hewlett-
Packard Customer Support-Europe (HPCS-E).
Note Use only accessories specifically designed for this printer. Accessories can be ordered from an
authorized service or support provider. See Ordering related documentation and software later in
this chapter and Ordering parts in chapter 8 for additional ordering information.
By phone:
● Hewlett-Packard Customer Support-Americas (HPCS-A)
(800) 227-8164 (U.S. only)
● Hewlett-Packard Customer Support-Europe (HPCS-E)
(49) (70) 311 4225 (3)
By Internet:
● Hewlett-Packard Parts Direct
http://partsdirect.hp.com
By mail:
Hewlett-Packard Company
HPCS-A
8050 Foothills Blvd.
Roseville, CA 95678
Hewlett-Packard Company
HPCS-E
Wolf-Hirth Straße 33
D-7030 Böblingen, Germany
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