208 Troubleshooting EN
13.2 PAPER JAM
OPEN INPUT TRAYS
Paper-stopped jam at
paper-feed area.
1. Check the input area for
obstructions such as paper in the
path. Also check to see if the
registration assembly is damaged
or if the transfer roller is out of
place.
2. Check PS102 and PS103 for
proper operation. Replace any
defective sensors or flags. For
sensor locations, see page 263.
3. Ensure the media does not
exceed the maximum length
(356 mm/14 inches).
4. If multiple sheets are feeding, it
might be necessary to fan the
media and reduce the stack
height.
5. Verify that the fuser is properly
installed.
13.5 PAPER JAM
CHECK REAR DOOR
alternates with
OPEN AND CLOSE TOP
COVER
Paper-delay jam at fuser. 1. Check the transfer roller and
small media belt to ensure they
are operating and can feed print
media.
2. Check the paper path for
obstructions at the transfer roller,
toner cartridge, paper feed
assembly, and fuser.
3. Check PS107 and PS108 for
proper operation. Replace any
defective sensors or flags. For
sensor locations, see page 263.
4. Turn the media stack over and/
or rotate it by 180
°
in the input
tray.
13.6 PAPER JAM
CHECK REAR DOOR
alternates with
OPEN AND CLOSE TOP
COVER
Paper-stopped jam at
fuser.
1. Check the paper path for
obstructions at the fuser and
output/delivery area.
3. Check PS107 and PS108 for
proper operation. Replace any
defective sensors or flags. For
sensor locations, see page 263.
13.10 PAPER JAM
CHECK DUPLEXER
alternates with
OPEN AND CLOSE TOP
COVER
Jam at duplexer. 1. Check the duplexer and the
rear area of the printer for
obstructions or damage.
2. Check PS701 and PS703 in
the duplexer for proper operation.
Replace the duplexer if a sensor
is defective.
Table 37. Printer messages (continued)
Control panel
message
Explanation Recommended action
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