EN Chapter 7 Troubleshooting 207
13.0 PAPER JAM
[LOCATION]
A non-specific paper jam
occurred.
1. Remove jammed media from
the specified location.
2. Verify the paper tray is fully
closed.
3. Inspect and/or replace the feed
and separation rollers.
4. Ensure there is no obstruction
in the path, such as a torn piece
of paper.
5. Open and close the top cover
to clear the message.
6. Check sensors and flags for
proper operation (page 263).
13.1 PAPER JAM
OPEN INPUT TRAYS
Paper-delay jam at paper-
feed area.
1. Ensure that paper trays are
loaded and adjusted properly so
media can feed from the tray. It
might be necessary to reduce the
stack height of media in the tray.
2. Check the input area for
obstructions such as media in the
path. Also check to see if the
registration assembly damaged
or unseated.
3. Check PS102 and PS103 for
proper operation. Replace any
defective sensors or flags. For
sensor locations, see page 263.
4. Verify the media meets the
specifications in table 6 and
table 7 (page 25 and page 26).
5. Check the pickup feed and
separation rollers for unusual
wear. Replace as needed.
6. Rotate the media in the input
tray by 180
°
and/or turn it over.
Table 37. Printer messages (continued)
Control panel
message
Explanation Recommended action
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