218 Troubleshooting EN
The following table lists the disk-error numbers reported on either the printer collation or job storage
disk-error page, which is printed when an error exists.
8X.YYYY EIO [Z]
ERROR
The EIO accessory in slot
[z] has encountered a
critical error.
[z] description:
1 = EIO slot 1—The
printer detected an error
with the EIO accessory.
2 = EIO slot 2—The
printer detected an error
with the EIO accessory.
6 = EIO slot 1—The EIO
accessory detected an
error.
7 = EIO slot 2—The EIO
accessory detected an
error.
1. Turn the printer off, and then
turn the printer on.
2. Turn the printer off, reseat the
EIO accessory in slot [z], and
then turn the printer on.
3. Turn the printer off, remove the
EIO accessory from slot [z],
install it in a different EIO slot,
and turn the printer on.
4. Replace the EIO accessory in
slot [z].
Table 37. Printer messages (continued)
Control panel
message
Explanation Recommended action
Table 38. Mopy disk error messages
Disk error
number Error description Solution
1 Disk volume not present–it
might be uninitialized
Hard disk: Initialize the hard disk. If the
problem persists, replace the hard disk.
RAM disk: Turn the printer off, and then
turn the printer on.
3 A requested file or directory
could not be found
The data might be corrupted. Delete the
job that prompted the error.
5 Invalid number of bytes given
in a read/write request
The data might be corrupted. Delete the
job that prompted the error.
6 Attempt to create a file or
directory that already exists
The user has sent a username that is the
same as an existing directory. Change the
username in the driver and resend the job.
15 Bad disk Hard disk: Initialize the hard disk. If the
problem persists, replace the hard disk.
16 No volume label Hard disk: Initialize the hard disk. If the
problem persists, replace the hard disk.
23 Bad seek request–the
resulting offset would be
negative
The data might be corrupted. Delete the
job that prompted the error.
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