EN Chapter 7 Troubleshooting 239
Loose toner Contamination in the printer. 1. Print a few more pages to see
if the problem corrects itself.
2. Clean the inside of the printer
or use the printer’s cleaning page.
(See “Cleaning the printer and
accessories” starting on
page 82.)
Toner cartridge is defective. Replace the toner cartridge.
Paper might be too smooth. Check the paper (or other print
media) type and quality.
Wrong fuser setting for paper
type.
From the paper-handling menu
on the control panel, change the
fuser mode setting or choose
another paper type from the
printer driver.
Defective fuser. 1. Maintenance might be due.
Check this by printing a copy of
the supplies status page. If
maintenance is due, order and
install the printer maintenance kit.
2. Replace the fuser.
Repetitive
defects
Contamination or defect on a
roller.
See the “Repetitive defect ruler”
on page 243.
Skew Print media does not meet printer
specifications or is stored
improperly.
1. Print a few more pages to see
if the problem corrects itself.
2. Verify that there are no torn
pieces of media inside the printer.
3. Turn over the stack of media in
the tray. Also try rotating the
media 180°.
4. If the print media does not
meet HP specifications, replace
the paper, and advise the
customer to use the
recommended print media and
store it properly.
Print media is not loaded
correctly or trays are not adjusted
properly.
Make sure print media is loaded
correctly and that the guides fit
properly against the media stack.
Registration assembly is
improperly installed.
Be sure that the registration
assembly is installed correctly.
Table 42. Image defects
Problem Cause Solution
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