240 Troubleshooting EN
Toner smear Contamination in the printer. 1. Print a few more pages to see
if the problem corrects itself.
2. Clean the inside of the printer
or use the printer’s cleaning page.
(See “Cleaning the printer and
accessories” starting on
page 82.)
Paper might be too smooth. Check the paper (or other print
media) type and quality.
Defective toner cartridge. Replace the toner cartridge. (See
instructions with the toner
cartridge.)
Wrong fuser setting for paper
type.
From the paper-handling menu
on the control panel, change the
fuser mode setting or choose
another paper type from the
printer driver.
Toner specks Contamination in printer. 1. Print a few more pages to see
if the problem corrects itself.
2. Clean the inside of the printer
or use the printer’s cleaning page.
(See “Cleaning the printer and
accessories” starting on
page 82.)
3. Activate the automatic cleaning
page in the print-quality menu.
Print media does not meet printer
specifications or is stored
improperly.
1. Print a few more pages to see
if the problem corrects itself.
2. Turn over the stack of media in
the tray. Also try rotating the
media 180°.
3. If the print media does not
meet HP specifications, replace
the paper, and advise the
customer to use the
recommended print media and
store it properly.
Use of alternating small and
standard print media (such as
envelopes and letterhead).
To alternate small and standard
paper, from the configuration
menu on the control panel, set
SMALL PAPER SPEED=SLOW
.
Table 42. Image defects
Problem Cause Solution
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